Customer Service Representative
Salary: Up to $60,000 plus bonuses
Location: NW Chicago Suburbs
Job Summary:
We are seeking a Customer Service Representative (CSR) with blueprint reading skills and experience in processing purchase orders (POs) to support customers in a manufacturing or industrial setting. This role involves order entry, customer support, and coordination with production teams to ensure accurate and timely fulfillment of customer requests. The ideal candidate will have a strong attention to detail, technical aptitude, and excellent communication skills.
Key Responsibilities:
- Enter and process customer purchase orders (POs) accurately into the ERP/MRP system.
- Read and interpret engineering blueprints and technical drawings to verify order specifications.
- Communicate with customers to confirm order details, pricing, lead times, and delivery schedules.
- Work closely with production, engineering, and sales teams to ensure order accuracy and feasibility.
- Assist customers with inquiries, order status updates, and issue resolution.
- Maintain detailed and accurate customer records, order history, and correspondence.
- Identify and escalate order discrepancies, product specification concerns, or material availability issues.
- Provide quotes, estimates, and pricing information based on customer requirements.
- Ensure compliance with company policies, industry standards, and customer requirements.
- Support continuous improvement initiatives to enhance customer service and order processing efficiency.
Qualifications & Skills:
- 2+ years of customer service experience in a manufacturing, industrial, or technical environment.
- Ability to read and interpret blueprints, technical drawings, and product specifications.
- Experience processing purchase orders (POs), quotes, and order entries in an ERP/MRP system (SAP, Oracle, NetSuite, etc.).
- Strong attention to detail with the ability to verify measurements, tolerances, and materials.
- Excellent verbal and written communication skills to interact with customers and internal teams.
- Proficiency in Microsoft Office (Excel, Word, Outlook) and customer management software.
- Strong problem-solving and multitasking abilities in a fast-paced environment.
